Etihad Airways complaint: Customer Service

Name: Customer Service
Item: Etihad Airways
Rating: 1
Author: Esther

Open 29 Mar 2023 86 views Airlines

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Filed 29 Mar 2023 by Esther

Etihad has offered an amount 50US for compensation of damages luggage. This sounds nice however they send emails with links that dont work and then close the case. I have now called 6 times, average an hour always ending the same; they promise to resolve and I receive an email. With a link that does not work.

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Case details

Status: Open
Company: Etihad Airways
Filed: 29 Mar 2023
Rating: 1/5
Desired resolution: Wire 50 US to my account which I have given numerous times via email or alternatively add Etihad points of that equivalent to my travel account. I have proposed this also a numerous times.
Problem: Agreed compensation never paid, broken links sent
About: damaged luggage claim
At stake: $50

Progress

Filed
Company notified
Company replied
Resolved

29 Mar 2023 Complaint filed and published
29 Mar 2023 Message from Bizzy: we notified Etihad Airways about this complaint.

See all 98 Etihad Airways complaints

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