ENGIE complaint?

Do you have a dispute or a bad customer experience with ENGIE? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

ENGIE customer service in Australia is on 13 88 08, and you can email enquiry@support.engie.com.au or use the contact options on the ENGIE website, linked in the contact details above. Have your account number and the supply address ready, and for a billing question, the bill in front of you. ENGIE is the same retailer as Simply Energy, so a former Simply Energy account is handled through the same ENGIE contact routes. ENGIE's head office is in Melbourne, and its full address is in the contact details above; to escalate inside ENGIE, ask for your complaint to be passed to the complaints team and quote your reference number.

Bill or plan change you dispute? Start your complaint here too, and we push it out to ENGIE by email, social media and printed letters.

Yes. Simply Energy is now ENGIE: the Australian retailer changed its name in 2024, and its site says Simply Energy has undergone a transition and is now ENGIE. The retailer is IPower Pty Ltd and IPower 2 Pty Ltd trading as ENGIE, part of the group of the French energy company ENGIE, which has been in Australia since 1996 and runs generation assets such as Pelican Point power station. Because it is the same retailer, bills, payments and complaints about a former Simply Energy account go to ENGIE customer service on 13 88 08.

To dispute an ENGIE bill, compare it with your earlier bills and your meter: check whether the reads are actual or estimated, whether the rates match your plan, and whether any discount or solar feed-in credit is missing. Then contact ENGIE on 13 88 08 or at enquiry@support.engie.com.au, say that you are disputing the bill, quote the account number and the bill date, and ask for a reference number.

Photograph the meter with the date, and ask ENGIE to review the reads if the usage looks wrong. If paying the full amount is hard, ask about a payment plan or hardship help while the dispute is open.

Estimated read or wrong rates on the bill? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Yes: the Energy and Water Ombudsman Victoria (EWOV) can help with most electricity and gas disputes in Victoria, Australia, and lists ENGIE as an electricity and gas retail member, while ENGIE customers in the other states it serves have their own state energy ombudsman. EWOV generally expects ENGIE to have had the chance to put things right first, so keep a record of every call, email and reference number.

Disconnection warning or a debt you do not recognise? We help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

Not if it asks you to confirm, update or share personal or banking details by replying to an email or text. ENGIE says it never does that, and it also names unexpected requests for remote access to your computer, password resets you did not ask for and branding that looks slightly off as signs of a scam.

Nothing has been reported about ENGIE here yet. Our research shows what typically goes wrong at Australian energy retailers: bills higher than expected or based on estimated reads, price changes and discounts that end, solar feed-in credits missing from the bill, payment plans and hardship requests, disconnection warnings, and accounts that are hard to close when moving house or switching.

Solar credits missing from your ENGIE bill? Be the first to report it, and the next ENGIE household checking its bill has your case to compare with.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of ENGIE through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with ENGIE can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.