Energy Locals complaint?

Do you have a dispute or a bad customer experience with Energy Locals? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Energy Locals customer service number in Australia is 1300 001 255, and the team also takes email at hello@urban.energylocals.com.au; a separate complaints address and the feedback page are in the contact details at the top of this page. These routes serve Energy Locals Urban, the apartment and strata business. Energy Locals splits customers by account number: one starting with 7 is an Energy Locals Urban account, while one starting with 9 is a home or business account now looked after by 1st Energy, previously Energy Locals Retail. Have your account number, the supply address and the bill in question ready, and ask for a reference number for every call.

Charge on your bill you do not recognise? Raise it here as well, and we push it out to Energy Locals by email, social media and printed letters.

Partly. Energy Locals says home and business customers outside apartment complexes or strata now go to 1st Energy, previously Energy Locals Retail, while Energy Locals itself trades as Energy Locals Urban and supplies apartment and strata buildings through embedded networks. The quickest check is the account number on a recent bill: Energy Locals says one starting with 9 belongs to a home or business customer now with 1st Energy, and one starting with 7 to an Energy Locals Urban customer.

Send a complaint to the business that holds your account, and quote the account number in the first line. For a bill or a debt from before the change, keep the old Energy Locals bills next to the new ones so the dates and amounts can be compared.

An Energy Locals bill that is higher than expected usually comes down to a few causes: an estimated read instead of an actual one, a longer billing period, a rate change, heavier heating or cooling use, or charges for building services such as solar, batteries or EV charging where your building has them. Check whether the reading on the bill is marked as an estimate, compare the usage rates and the daily supply charge with your agreement, and photograph your apartment meter with the date showing.

Ask Energy Locals in writing to review the bill and confirm which reading it used, and keep the reference for that request. Paying the part you agree with by the due date keeps the dispute on the amount you are actually challenging.

Rates on the bill not matching your agreement? Start your complaint here: we help you write it in minutes, with the readings, rates and billing dates side by side.

Yes: the Energy and Water Ombudsman Victoria (EWOV) handles electricity and gas disputes in Victoria, Australia, and lists Energy Locals among its members, while customers in other states have a similar body where they live. EWOV generally expects Energy Locals to have had the chance to put things right first, so keep a record of every call, email and reference number.

Disputed bill or a disconnection notice? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Nothing has been reported about Energy Locals here yet. Our research shows what typically goes wrong at electricity providers running embedded networks in apartment buildings: estimated reads that push a bill up, building service charges that are hard to match to your own use, confusion over which business holds the account after a brand change, closing bills after a move, and hardship payment arrangements that are not recorded properly.

Recognise the estimated read or the closing bill from your own account? Be the first to report it: your case starts the record for the next resident on an Energy Locals network with the same billing problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Energy Locals through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Energy Locals can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.