Electric Kiwi complaint?

Do you have a dispute or a bad customer experience with Electric Kiwi? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Electric Kiwi customer service runs through live chat with its New Zealand-based team on the Electric Kiwi website and the send a message option on its contact page; it does not print a customer phone number, but you can ask for a callback in your message. Complaints go through the complaints page on the Electric Kiwi website. Keep the chat transcript or a copy of your message, and have your account number ready.

Put it through our complaint process as well, and we push it out to Electric Kiwi by email, social media and printed letters, so the case does not live in a single chat window.

An Electric Kiwi bill usually rises for one of a few reasons: more usage in peak hours, a price change on your plan, a bill based on an estimated reading rather than smart meter data, or a catch-up after a run of estimates. Compare the bill with the usage graphs in the Electric Kiwi app, which show when the power was used, and check which hour you chose for your Hour of Power and whether it was applied.

Write down the bill period, the amount you expected and the amount charged, and ask Electric Kiwi in writing to explain the difference line by line. Keep its answer with the bill.

To leave Electric Kiwi, you normally sign up with the new retailer, which arranges the switch, while a house move is handled by telling Electric Kiwi your move date through chat or the app. Check your plan terms for any fixed term or break fee before you switch, and take a dated photo of the meter on the day you leave.

The final bill should close the account at the switch or move date. Keep it, and check that any credit balance is refunded to you rather than left on the closed account.

Yes. In New Zealand, Utilities Disputes covers complaints about electricity from Electric Kiwi customers, and Telecommunications Dispute Resolution (TDR) covers complaints from its broadband and mobile customers. Both generally expect Electric Kiwi to have had the chance to put things right first, so keep a record of every contact, chat and email.

Open the case with us and our trained AI coaches you through it: what to reply, when to push again and how to escalate if nothing happens.

Nothing has been reported about Electric Kiwi here yet. Our research shows what typically goes wrong at energy and broadband retailers: bills that jump after estimated readings or price changes, off-peak discounts that do not appear as expected, gaps in smart meter data, delays and disputed final bills when switching or moving house, broadband faults, and credit balances that are slow to come back.

Final bill or credit balance not adding up? Be the first to report it: your case opens the record for the next household weighing up Electric Kiwi.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Electric Kiwi through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Electric Kiwi can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.