eHarmony complaint: Unwanted subscription

Complaint from AM2023 reported on 06 March 2023 about eHarmony

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My complaint:

When I decided to cancel my subscription I didn’t find an option from the app, so I canceled my PayPal subscription successfully.

I never got a reminder from them about a renewal and now they are charging me $800 of a 1 year renewal that I didn’t ask. It is unacceptable that they charge you without any warning. I did cancel my subscription in PayPal and that says that I didn’t want their services anymore.

Every application I have that is based in subscriptions sends an email before the renewal to give the opportunity to decide if you still want the service or not.

On top of that I never bought a year as I find it too expensive for the lousy service.

Suggested solution:

Cancel the invoice and no't affect my credit report

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