eHarmony complaint: Billed Unfairly
Filed 6 Aug 2022 by Sandy
I paid for a one year subscription and a few months before my service was set to expire, I went into my eharmony account and set it up to cancel my subscription and NOT renew. Low and behold, they renewed it anyway and billed me $239.40 through Paypal!!! Imagine my surprise when I bounced a check because they did this. When I reached out to eharmony about this situation, they wrote back and said they would make an exception and not bill me for the second half of the subscription in 6 months. This is not an acceptable resolution considering the fact that I had set it up to not renew in the first place. A person should not be forced to renew a service they do not want. Unfortunately, I didn’t even think to do a screen shot when I set things up to not renew. Like a fool, I didn’t think it was necessary to do so.
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