My complaint:
I paid for a one year subscription and a few months before my service was set to expire, I went into my eharmony account and set it up to cancel my subscription and NOT renew. Low and behold, they renewed it anyway and billed me $239.40 through Paypal!!! Imagine my surprise when I bounced a check because they did this. When I reached out to eharmony about this situation, they wrote back and said they would make an exception and not bill me for the second half of the subscription in 6 months. This is not an acceptable resolution considering the fact that I had set it up to not renew in the first place. A person should not be forced to renew a service they do not want. Unfortunately, I didn’t even think to do a screen shot when I set things up to not renew. Like a fool, I didn’t think it was necessary to do so.
Suggested solution:
I wish to be refunded the $239.40 and have my profile removed from eharmony permanently.
There is no one on that site I would be seen in public with let alone date. And so many scams on there! This site is definitely not worth the time or money, and to be treated in this manner adds insult to injury.