eHarmony complaint: Fraudulent Attempt to Charge Report to Collection Agency

RFGI Account number: 12874694
Original Account number: 202209524324173
Original Creditor: eHarmony
Current Creditor: eHarmony, Inc.

I signed up for eHarmony on 442021 for a one-year subscription, and it ended in April of this year. Through the one year, I had limited access to matches compared to when I was not a subscriber, which was always the practice of eHarmony. I did not complain and faithfully paid for a one-year subscription. Now, I’m being harassed for an outstanding balance of over $300 for another year which I did not agree to. eHarmony reported me to a collection agency for services I did not receive. I need my name removed from the collection agency because I did not owe Harmony any balance. My services ended in April 2022.

I only subscribed to a year plan and did not use eHarmony services after completing my subscription. So, the collection attempt is ridiculous, to say the least. If eHarmony’s actions are not dubious, I wonder why 90% of the members complained about the same dubious character. I did not use your service for the period you wanted to charge. As per the agreement I signed, my subscription ended in April 2022.

They claimed I agreed to their terms which wasn’t disclosed until after payment. This would appear to be in breach of the Consumer Rights Act, which requires key terms and conditions to be explained and accepted before a contract is agreed. Terms added afterwards are not legally binding.