eHarmony complaint: Fraud and money making

Name: Fraud and money making
Item: eHarmony
Rating: 1
Author: Annie

Open 22 Dec 2022 114 views Dating

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Filed 22 Dec 2022 by Annie

I created a premium account with this company but cancelled within a couple of hours as there were only a couple of people within a 50km radius and they were not matches (one being my ex husband!). I cancelled within 2 hours and have been charged £65. Disgraceful.

eHarmony complaint: Fraud and money making — Photo Annie uploaded with this complaint

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Case details

Status: Open
Company: eHarmony
Filed: 22 Dec 2022
Rating: 1/5
Desired resolution: I accept they can keep the first monthly subscription of £15 but take absolutely nothing else when they cannot offer a good service. The remaining charge should be cancelled.
Problem: Charged fee after cancelling within hours
About: premium membership
At stake: £65

Progress

Filed
Company notified
Company replied
Resolved

22 Dec 2022 Complaint filed and published
22 Dec 2022 Message from Bizzy: we notified eHarmony about this complaint.

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