Filed 3 Nov 2020 by Lee
I followed a link to eharmony which offered a free three-day trial of the service. Believing this, I signed up for a six-month subscription. After trying the service, I realized it wasn’t for me and tried to cancel less than three days later. I sent an email asking to cancel and received a refund. They told me the offer was not valid in my state and so I would continue to be charged for all six months. I exchanged several emails with their customer service, in which they went through a series of offers- offered me free extensions of my subscription or to transfer it to a relative, but refused to give me a refund. I asked three times to cancel and receive a refund. They refused. My payal account was charged $131, and the customer service person said they plan to continue withdrawing payments after deleting my account so I can no longer access it.
Report
Discussion
0 comments
No comments yet. Been through something similar with eHarmony? Start the discussion above.
More eHarmony complaints
View all 126Scammers
This person is a scammer
They don’t reply their customer’s messages
It’s been over a week since I sent a message to the eharmony team requesting cancellation of my account. I…
Promise me my money back
I joined e harmony, they took 159.00 which left me skint, I thought it was going to come out every…