eDreams complaint: Refund not made despite airline cancellation
Filed 4 May 2023 by Stephen
I made a booking with the eDreams and the flight was cancelled by the airline. I was told I would receive a full refund. I have called multiple times and been told that they were dealing with it –they are not dealing with it — They remarkably claim that despite 50 days passing they have not been able to receive a response from the airline. The last agent even tried to tell me that they had difficulty getting through to the airline! I find that incredible considering they are a travel agent. I have not received any satisfactory response .It has now been 2 months since the flight was reported cancelled and I have not received my refund. Every time I call they promiss a supervisor will return my call and I never get a call back. Do not make bookings with EDreams, you will not get your money refunded.
Report
Discussion
0 comments
No comments yet. Been through something similar with eDreams? Start the discussion above.
More eDreams complaints
View all 320EDreams keep the refund from airlines for them !’ Thieves
I bought my flight with Jetstar through EDreams, the Flight was canceled and Jetstar refund the money 4 days later,…
eDreams didn’t send boarding passes
I’ve always done the online check-in and received my boarding passes in the edreams app, but this time I received…
Misleading and extremely poor customer service
When booking, the booking page told me that adding on an extra premium service meant everything I paid would be…