eDreams complaint: Refund

Name: Refund
Item: eDreams
Rating: 1
Author: Maria

Open 6 Jul 2023 95 views Travel

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Filed 6 Jul 2023 by Maria

We purchased four round trip tickets from NYC to Krakow through eDreams. The outbound flight was cancelled and we were not informed of the cancellation by the airline or by eDreams. We were advised to purchase a new reservation and request a refund for the additional cost. After a year e Dreams has not refunded us a penny.

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Case details

Status: Open
Company: eDreams
Filed: 6 Jul 2023
Rating: 1/5
Desired resolution: Issue a full refund for the additional costs airfare we could not use.
Problem: Extra cost for cancelled flight not refunded
About: return flight tickets
Dealing with it for: 365 days

Progress

Filed
Company notified
Company replied
Resolved

6 Jul 2023 Complaint filed and published
6 Jul 2023 Message from Bizzy: we notified eDreams about this complaint.

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