eDreams complaint: Need Refunds

More than disappointed in my experience with eDreams this past month for my two and a half week trip to Europe.

To make things brief, we were denied boarding from our initial flight. We could not check-in online, called eDreams to try and check-in, and were told to just show to the airport early and there would be no issue. We did, and were told since we did not check-in in advance, there was no longer room on the plane. We have not received any refund for the initial flight, compensation for the food and the hotel we were forced to stay in that evening, or compensation for the flight we had to rebook to get to our destination.

Additionally, our flight on the way home had equal complications. Our connecting flight out of Barcelona was cancelled, and we were not notified at all via email. We found out when we got to the airport to check our bags. We were told that we would have two days in Barcelona until the rescheduled flight that eDreams put us on, yet did not tell us. We did not want to rebook ourselves like we did for the way there, so we ended up staying in Barcelona for two days, incurring hotel, food, and travel costs that were completely unexpected.

We are currently speaking to lawyers and will escalate to a civil suit if a resolution is not found. We are owed thousands of dollars from this business and eDreams sees no impetus for a resolution.