Filed 19 May 2022 by Francisco
I booked a flight to Colombia, Medellin for the 1st of June 2022. Due to personal reasons, I contacted Edreams and asked them to change my flight to the 31st July instead. After several calls and chats with them, they found a flight and charged me more than £500 for the difference on the flight change which they ed over the phone all OK. I of course made life arrangements ass I thought my flight was changed. Few days later, I realised my flight wasn’t changed so that I chased them again. I had multiple chats with them as well as phone calls during 3 weeks. Yesterday I called them again and they told me that Avianca, the airline, didn’t have flights for that date and that I had to pay more than £1100 to request another day to fly to Colombia. In fact, I’ve been suffering from stress and depression because of this. Please help claim for my rights.
Report
Discussion
0 comments
No comments yet. Been through something similar with eDreams? Start the discussion above.
More eDreams complaints
View all 320Ticket Refund missing
I have booked a flight throw Edreams travel agency on 16th of jan 2023 and the flight got cancelled from…
Refusing to change ticket for positive Covid customer
I tested positive for Covid and called edream to have my ticket changed, not only customer service was unwilling to…
Misleading and extremely poor customer service
When booking, the booking page told me that adding on an extra premium service meant everything I paid would be…