eDreams complaint: e-Dream service is so bad! NEVER use them! They never refund to you!

My name is Vivian. My husband, Padraic, booked a hotel stay multiple flights (including Jetstar Lion Air) from Singapore to Indonesia via eDreams in early Jun but because my husband got COVID, we cancelled the trip with eDreams. However, we called in eDreams for over 30 times over 5 months and no one is able to give me an answer on the airline refund and their manager – Sagar their supervisors – Sahib, Dankaj promised to call me back but never call back. It is not acceptable for the service that they so called provided and their bad attitude. Their staff keep asking me to call Lion Air direclty to arrange for the refund but the airline said they would not deal with me as I didn’t buy the tickets from them so the airline asked me to call back e-Dreams for the refund arrangement!!
Besides, e-Dream overcharged me with the overall booking fee and promised to refund me with the overcharge but it took them months to do so. Even for the hotel charge, they promised to refund to me fully but they still haven’t fully refund to me as they short change me. When I complained about it, as my bank showed there is a short change, e-Dreams asked me to sort it out with the bank instead of giving me back the shortfall!!!!
This is the bullshit service that you expect when you booked with e-Dreams. So my advice to you is NEVER book with them!!!!