Filed 15 Aug 2022 by Elio
Arrived at airport. Went through security and proceeded to the gate. I was pulled out of line by Edgar Martinez.Edgar advised I was not allowed 3 bags and stated I needed to consolidate into 2 bags which I did. Got back in line to board where Mr. Martinez approached me again asking me what I did with the third bag. I advised I placed it next to a garbage container. This is when he became aggressive and began raising his voice. He asked for my passport which I handed to him. He told me to follow him where he escorted me to airport security. When I asked him what was going on he refused to advise me. He handed my passport to security and walked away even ignoring questions from airport security. At this time airport security had me re-enter and proceed once again back to the boarding gate. Again, Mr. Martinez stopped me and refused my boarding even though I followed his instructions by consolidating down to two bags. At this point I asked for his name as I could only see a partial name badge. When I asked for his full name he refused stating he did not need to provide his name for security reasons and even said it was illegal for me to ask. He advised the woman at the gate to close the boarding door and told her i was not allowed to board the aircraft. This is when Mr. Martinez called the police. The officers arrived and I explained the situation and the Mr. Martinez refused to provide his identity. The officers told Mr. Martinez that he was required to provide his full name to me and had him write it on a piece of paper. The officers the requested Mr. Martinez to show his name badge so they could the name he wrote matched his name badge. At this point the flight had already pulled away from the gate and the officers advised they couldn’t do anything more at this time. Mr. Martinez walked away leaving me stranded at the airport at 1AM. I had no choice but to rebook my flight on another airline for Saturday morning after contacting Aeromexico and being advised they only had one open seat on the 7AM flight and that it was a Premier seat costing in excess of $1500.00.
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