eDreams complaint: Cancelled flights! no one told us! turned up at the airport!

booked 2 flights, one from Leeds Bradford to Faro Portugal and a return flight. Edreams took my money. I turned up at the airport to be told the airline had no record of a booking either going or returning, i tried to contact edreams by phone, but it just hang ups. I ended up on a live chat and was told my name was too long so the airline cancelled my flights!
I was stood at the checking desk! how could they not contact me prior to tell me i had no flight or there had been any issues! I later received an email to say that the flight to Faro had been cancelled but my flight coming back was ok, by this time i had gone to another airline to sort a return flight. The communication is poor! the communication is appalling, i was told different things on the live chat, no one seemed to know what they were doing, or helped resolve my issue.