My complaint:
Hello,
I am writing to express my disappointment with FIFA 23 and to get a refund.
There are only two modes really in this game: Ultimate team and Career mode.
People play Ultimate Team so that they can play against other real people. However, I have noticed that the matchmaking system is unfair. It consistently matches me against opponents who are much stronger than me, making it impossible for me to win.
This not only ruins the fun of the game, but it also discourages me from continuing to play. I believe that a fair matchmaking system should take into account the skill level of the players AND the overall of the team, and then match them accordingly.
In FUT Champions I have a record of something like 1-9 because I never play against players lower than 89, when my team is 8384. I quit playing FUT Champions. Therefore I am left with Division Rivals. I went up to Division 7 last week and this week the same is happening as FUT Champions: always playing against 8889 rated teams. My latest result was a loss of 8-3.
I am left with one mode to play: Career mode. In career mode, the fun part of the game is to create players and play with them or against them. I spent a whole day (8h-10h) creating players, and when I went to play with them, the game deleted them. I came to know that the game does this everytime it updates automatically the squads and that there is no option to avoid this (I opened a ticket 131908826 with EA on this and there is no solution, it’s a bug in the game). This means that career mode is not an option for me to play either.
Therefore, the game itself is useless for me as player. They should have ensured a fair and enjoyable experience for all players and I feel deceived and wronged by EA. I would like to request a refund. I have spent hard-earned money to play FIFA, I had to purchase the PSPlus to play online, and the algorithms that they’ve built are not working in a fair and honest way.
As a child, I had a great time playing FIFA with my friends and we always had a blast. It’s disheartening to see that it’s impossible for players to have a fair chance of having fun with FIFA 23 due to all these bugs and issues.
As I bought the game in PS itself, i.e. I don’t have any CD to sell, I just want my money back.
Suggested solution:
Get me a refund