Dunkin’ Donuts complaint: not what I ordered

Name: not what I ordered
Item: Dunkin’ Donuts
Author: sumner

Open 17 Jun 2022 170 views Fast Food / Delivery

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Filed 17 Jun 2022 by sumner

Twice I ordered door dash delivery . I ordered JELLY doughnuts . First time .I got custard (not jelly). Tried again yesterday ,ordered jelly doughnuts . Got ASSORTED , NOT one jelly in the dozen. For what it cost . I should get MYCHOICE ,Not some employees choice .

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Case details

Status: Open
Company: Dunkin’ Donuts
Filed: 17 Jun 2022
Desired resolution: Contact customer regarding replacements . I use another service to deliver Publix . And they give OPTIONS or REFUND if product cannot be supplied. All costs to me were $32 for a dozen doughnut that someone else CHOOSE . I did not even get the courtesy of a refund because product might not be available . I cannot fault door dash as they only deliver . They do not put the order together . I hate being charged for something I DID NOT ORDER
Problem: Assorted doughnuts sent instead of jelly
About: jelly doughnuts
At stake: $32

Progress

Filed
Company notified
Company replied
Resolved

17 Jun 2022 Complaint filed and published
17 Jun 2022 Message from Bizzy: we notified Dunkin’ Donuts about this complaint.

See all 113 Dunkin’ Donuts complaints

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