Dunkin’ Donuts complaint: Curbside pickup
Filed 1 Apr 2021 by Mary
On two separate occasions I ordered lattes on the app and requested curbside pickup. Both times I waited in my car for 15 minutes before I had to go in and get the coffee. I understand mistakes happen but twice? That’s just poor service poor customer service! Normally, I would go in and get the coffee myself but I recently broke my leg and have great difficulty getting in and out of the car or walking. After the first time, they apologized and promised it wouldn’t happen again but of course the very next time, it happened again! By the time I finally hobbled in and got my own coffee, it was cold but I was so annoyed and I was late to my doctor appointment so I just wrote it off as a bad experience.
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