My complaint:
Duke Energy applied my current payments from a previously closed account and then sent me past due and shutoff notices for my current locations. Then after 3 calls when they realized and admitted their complaint, they said they would send a refund for the overpayment of $77. This was October….it is now December 9th….and the story changes every time but now 78 days I don’t have my refund check.
I have called 8 (EIGHT) times now and they are telling me it was printed Nov. 18th but no record of sending it. This is absolutely ridiculous. To post payments to a closed account, then threaten to cut off my power for non-payment even though the payments were sent electronically to them and they coded them to a closed account and continued to collect money and let it sit there. THEN, to continue to tell me to wait (78 days) for a check to be sent is unexcusable. They have no issue with getting my bills to me..but I want action.
Mark Thomas
468 Worsley Way
Jacksonville, NC
Suggested solution:
SEND THE GOD DAMN $77 Check
