DraftKings complaint: Promotion not honored or paid out

2 times now, I opted in for the early win Promo (if the team you bet on goes up by 7 or more points at any time during the game, your bet is counted as ‘won,’ even if they lose the game.) I opted in per their rules and guidelines and saw verification both times and was not paid per the Promotions guidelines. I sent them on the first time, a detailed description of the issue and received NO Response from the customer support site. They even had the nerve to send me a survey as to my satisfaction about the sitecustomer service. I told them I had not even been responded to about my complaint and again, cirickets. This just happened again tonight on an NFL game with the same promo promising early payout if my team goes up by 7 any time during the game. I made sure I ‘opted in’ before the game began and the site didn’t pay off. Total BS and fraud.