DoorDash complaint: Refuse refund

I placed an. Order through for Capriotti‘s received the order and was utterly disgusted by the numerous ingredients included that I do not ask for I contacted DoorDash. They told me that I could not get a refund and that they were going to escalate this complaint to the proper department, which to me is absurd. I contacted Capriotti‘s and explain That the order I received is not what I requested they told me to contact DoorDash and for them to give them a call and they had taken full responsibility for the air and would send me out a new order. I’ve been contacted DoorDash back and got the same result. I will not be receiving a refund and basically they did not want to hear anything I had to say out of the 30 times I’ve ordered through DoorDash. I’ve had five refunds due to errors on the restaurant part not mine or because the Dasher supposedly left the order on my step and I just never got it, so why is it that I’m being penalized because I made complaints where they were due