Filed 9 Aug 2020 by Hugh Disappointment
Good evening,
Initially, I called the Wilma Rudolph location on August 8 to order a pizza however, the representative did not sound like she knew what she was doing when I asked for a meat lovers pizza with pineapple. She asked me what kind of meat did it consist of? She then stated that i should hold on because she was new, I said don’t even worry about it I’m close by the location and I will come by to place my order. After getting to the location and placing my order she said to wait 15 mins and then she brought the pizza out. I did not check the pizza at the time by drove straight home because I was confident in would be ok after all I’ve ordered at this location before and had it delivered. I got home only to find out that there was no pineapple on the pizza so I called back at 8:29 pm. The same girl said that she could give me a store credit for next time which was unacceptable because I could have used Pizza Hut or any other pizza place close by me to get me food done in a timely manner instead I chose this location. I can understand that she was new but she had no remorse to messing up my order and on top of that she acted like it was my fault. After waiting to have the pizza made I was not going to drive all the way back to that location and no I did not want a credit for another time. But to make matters worst they had me waiting for an hour and a half because that was when I noticed that no one was coming so I called. These young children that are being hired to work in customer service needs to be trained how to effectively deal with the public especially when they are in the wrong. She didn’t not apologize for the incorrect order and if I did not call back minutes to 10pm I still would not have received the correct order that I payed for. Something needs to done about this. This is not a good look for the Dominos franchise and it is a turn for people want to support you. Thank you and I just wanted to put that out there.
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