Domino’s Pizza complaint: Store 4661 Poor Customer Service

OnLine Order – Order1985 – Ordered 10 pc plain wings and large 14 hand tossed extravaganzza…only received 8 wings…phoned the store to inform of the mistake and thought perhaps would get an offer to correct. the young man asked if I wanted to speak with the manager, as he could only offer a credit the next time I came into the store..The manager never bothered to take the call. Explained to the young man, I never come into the store, only online…He mentioned it was the best that he could do. Again I explained I have never been to the store and only order online. I offered to return the entire order after getting directions to the store…Once at the store, the manager, at the cash register sent a new employee to assist and printed a void receipt to pass on to me..Though very mannerable, the new employee, was uncomfortable. I insisted the manage speak with me and explained what I was told on the phone, and expected the manager to not only apologize for the mistake but to at least offer to replace the order entirely, since it is now cold and I would have to find someplace else to feed my family, and also to keep me as a customer….I told him he could have at least offered to replace the order since i was now at the store… The manager moaned it is Friday night and this happens all the time, the reason we offer a credit is because we do not want to make the customer wait..My point, as mentioned to him was give me the opportunity to refuse an offer to wait because I still had to feel my family. However, he rather lose a customer, than to offer to make it right…I basically had to tap on the glass with my pen to get the manager to give me the common courtesy of eye contact. Feel awful for that manager, as he totally was not happy, it was written in his demeanor and on his face.. I have concluded, I will never order from Dominos in any capacity…home, work, friends, family.