Domino’s Pizza complaint: Service

On 7-11-20, I ordered pizzas for my family at location 6233. The information gave me my pick up time. I waited at home until it was a little closer since I do not live too far from the store. I can’t remember the exact time but I believe it was either 6:48 or 7:48, somewhere around that time. When I got to the location, I sat in my car. Then I received a message saying my pizza was ready and to turn on my lights. As I sat waiting, I saw several drivers come in and then leave with orders. A family member of mine had ordered that night as well and came to pick hers up. I got out of my car, spoke with her until hers was brought to her, then went back to my car, waiting for mine to be brought to me. After waiting about seven minutes, I got out of my car, went in the store and stood at the counter. A young lady asked me could she help me and I explained I received the message that my order was ready but no one has brought it out to me and that was over 7 minutes. She asked me my name, and number, I gave it and then she asked did I need to pay. I said I paid on line. She looked for my order, it was not any of the ones that were there. She started asking the workers if any of them had my order. After a few more minutes another worker said they had it, it had to be remade. The young lady came to the counter to relay this to me and told me it would be a few minutes. I asked her why, if something happened was I not ed or called. She said she doesn’t know. I asked to speak with the manager. She told me he was busy but she’d tell him. I watched her walk over to someone and start talking then she came back and said he’d be over in a moment. As I watched him take the pans down, I believe putting the crust in the pans the young lady asked me did I still want my order and I told her yes, I paid for it and my family is waiting for dinner. Once it was boxed, she brought it over to me. I again asked could she tell the manager that I wanted to speak with him. She walked back over. As she was returning he asked, how may I help you. Never lifting his eyes up to acknowledge me, never adjusting his body as to make it seem that he was paying any attention to me or anything to represent his concerns. I stated to him, excuse me, I’m over here you can come over to the counter to speak with me. He then stopped what he was doing, came over and sarcastically asked again how may I help you. I explained the problem. He looked over to the clock, stated we didn’t get an regarding my order. I said I’m sorry, I know what my said to me. Then I asked about getting the Corporate number and he said I don’t know it. I asked can’t he get it. With an apparent disdain because I asked, he walked to the back, came back to the counter with a piece of paper with the number. Never looking at me, or saying anything about the mishap with my order, he said, have a good day and walked off. I do not remember the name he gave, but he was a tall, slender man with glasses, I believe. I was not satisfied with the service nor the help I received. After returning home I was truly upset and refused to eat, but that didn’t mean my family had to suffer. If I would have had additional time I would have asked for a refund. It has taken me a great amount of time to respond because that Monday I had a death in my family and had to fly out. My mind was truly not focused on the situation at that time.