Domino’s Pizza complaint: Delivery Service

Placed an order around 1pm. The tracker said that the pizzas were started at 1:09pm and the estimated delivery time was 34-50 minutes. The pizza tracker wouldn’t update so I called my Brooklyn Center store to check on the order. In total, I called the store 4 times before someone picked up the phone. I was on hold with the message for over 7 minutes the first time. When an employee finally picked up the phone and I explained my situation, he told me the order was supposed to be for 3:30. After reading him the ation and tracker information, he said “I don’t know what to tell you. I’m confused. Do you want to cancel the order or what do you want?” My card was already charged and I have hungry waiting 2 hours for pizza so I asked him to just please make them. It is now 3:05 and the kids are still hungry. I paid the $2.99 delivery fee and just went to pick up the pizza myself and it’s 3:26. Worst experience ever.