Complaint: 3hr delivery time

on 19 October 2020 about Dominos Pizza in category Fast Food / Delivery / Takeaway

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My complaint:

Placed and order at 6:20pm on the app, came out of o er at 6:35 pm for quality check, called at6:54 when I notice phone nbr was wrong and clerked corrected the. Phone nbr and said all was good 7:30pm still not out for delivery called the store and informed it would be going out shortly 8pm
Shows still under quality check I called and I formed
Going out , 830 get notice out for delivery I called at 8:54 wanting to know we’re
It is and she stated she had no way to find out I said I want to cancel this order 9:10 pm delivery driver arrives and stated that non of the delivery drivers knew
We’re the location of the airport hotel was at… I find that hard to believe in this day in age when you deliver you always use your amart phone for address

0 0 vote
Justified complaint?

Suggested solution:

When the
Customer
Calls looking for the order reach out to the driver and call back and let them know we’re and if they want to cancel the order

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