Filed 23 Jan 2021 by Karry
I placed my order when I left Stockton @ 4:45 PM. It takes me about 20 minutes to get to this location and I have not had any problems before. The tracker said my order was done but when I got there at 5:20 I was told my order was not ready and they were waiting on one more item, my pizza. I said fine, waited in the lobby until 5:45 and then asked to speak to a manager who I saw show the employee that my pizza and cinnamon things where ready but my wings were not. Three people who ordered at the counter AFTER I got there received their orders and walked out of the store. I did not receive my complete order until almost 6:40. My pizza was cold and my cinnamon things were luke warm. I realize it was a busy night and they were backed up on orders but I do not thing I should have had to wait almost 2 hours to get my order. I order a head of time because I am handicapped and am unable to stand around and wait for food to be done that I am picking up. Food that was getting cold because they were so back logged they couldn’t get my order complete.
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