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Direct Express complaint: Won’t replace my card

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Filed 15 Jun 2022 by David

I had call to get a replacement card well the lady who took my call Said she had to cancel my card and bc of it being stolen which I try to tell her I lost it but she wasn’t listening told m e to email my government ID to them they would issue me a new card. Well I call them again today and they keep saying my social security number it’s not pulling up. I need my bank card bc it’s got like $1900 on it. But they keep saying they can’t find me in the system and hanging up. I did what they ask me to do now I need my bank card

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