Complaint: Unauthorized charges chargeback..

on 23 April 2020 about Direct Express in category Payment Providers

New complaint
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My complaint:

I’ve been fighting for my money for a year. My card was compramized and bkuz I was homeless it has been a horrible nightmare. I reported my card stolen and there were pending charges that cleared after the fact I was charged 2 times for replacement card. My card numbers were stolen because I had my card . The month of Dec . 2018 Feb 2019 March 2019 and April of May 2019 charged twice for my card that was compramized. ..bkuz I was homeless I wasnt able to check my account no pge . Very hard to keep a phone really its a traumatizing experience and then to have no money bkuz your money was being taken from your account . Its very simple all these charges had to be done over the lhone or web i had my physical card.. but after contacti g these merchants the person has a account ok its not me. There were ations sent to this person after each order again not me. How does the bank feel just giving my money away these chargers were from merchands ii didnt know who they were. After being a ping pong and ready to pull my hair out the bank gives me some lame reason why there closeing my complaint i dont thi k so. I lost everythi h my storage with me and daughteres life and im terminally ill i became very ill because i couldnt eat no water i was hospitalized 5 days. Yes im very responsible and i contacted the bank instantly but why would the bank clear charges that were pending in my account why not reject it and investigate immediately. Im exausted ut i. Nkt dead i want every penny that the bank paid without my consent . Why is this so hard really. They need to fivure out who did this to my account im on a fixed income but dec 2018 to Dec 2019. I was homeless and i wish i knew who it was i would have my money believe me. I. Angry that pending charges cleared. And charged 2 rimes for card for months i couldnt get throu not like i hadATT. So please help me

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Justified complaint?

Suggested solution:

Get all my money back it wasnot me i was holmless with no resourses theres were i lived gor a hear acter i lost my mom i ecame homeless i have stage 4 liver gancer hypertension ashma and no immunne system im going to be homeless on the first and extremely high risk for coronavirus id love go handle this begore then . The hardest yesr of my life

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11 months ago - We have posted a tweet about your new complaint about Direct Express

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