Complaint: Not receive my card and unanable to speK to a Representative spative for days

on 13 February 2022 about Direct Express in category Payment Providers

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I had to order a new card. Placed order January 11. Did not receive and called several times . Recorded answer said should be here on Jan 27. They would hang up and say too many calls. Finally got through on February 8,22 . Representative said card would come to house in 2 day express. This is the end of 3 rd business day and no card. This is costing me late fees with all my bills.

0 0 votes
Justified complaint?

Suggested solution:

Get my direct deposit card to me and have them pay my late charges. If I can get my card I am changing to a local bank as not being able to get to them is a usual action for them.

Notify of
Inline Feedbacks
View all comments