Direct Express complaint: Unauthorized Charges
Filed 9 Mar 2021 by Sarah
I noticed I had 10 on authorized charges that were charged to my account from third-party billing companies. I reported the fraud to direct express. They sent me paperwork which I filled out and faxed in to them within the timeframe given to me. Ultimately they denied my request. I had to call every company that charged me and beg for my money back. Direct express did nothing to get my money back they didn’t even care. I went a week and a half trying to get a hold of them by phone, one day I called them 26 times and each time was told they were too busy and to call back later. Awful customer service.
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