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Direct Express complaint: Denied refund when all information has been submitted.

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Filed 21 Apr 2020 by Twilaponce

My debit card was stolen along my billfold with social security card, ID
Identity theft taken place. December, 2019 January, 2020 and February, 2020 monthly deposits were stolen. I’ve turned in all requested information police investigation viewed video of subjects that used my card. But yet refuse to refund my money. I have never received a denial letter, I need to talk to upper management. Again refuse.

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1 comment

  1. Rose

    I have been going back and forth with direct express. I was charge twice for an item i never received. Sent all the paper work they requested as i said have been dealing with them since January. I would my refund of almost 65 dollar to some its not much but being on a fixed it matter. I would like a refund. I cant believe the US Treasury has given them responsibility of controlling our money. I WANT A FULL REFUND.

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