Direct Express complaint: Fraudulent charges
Filed 10 Mar 2021 by Jason
On several different occasions in November December and January of last year and this year someone access my account without my authorization took several hundred dollars each time. I disputed the charges, Direct Express informed me that they would give me a provisional credit within 10 days if the case was not closed by then, but then took several weeks to deny my claim never gave me a provisional credit and never investigated the incidents. The only communication I had from them basically said that there was no mistake on Direct Express is part, basically meaning that they had not made an accounting error. I have been told by several Direct Express employees and I would get a provisional credit for each disputed transaction but Direct Express never honored their policy and never refunded one penny to me
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