Direct Express complaint: stolen or never received
Filed 6 Feb 2022 by janice
on 020222 i called for replacement card they deactivated my card and sent a replacement for 2-day shipping. IT was supposed to arrive on 020422 either someone took it, or it never arrived. on the 4th i tryed to call the number on the back a lot of times just to get a recording saying they have a high volume of call to try again latter and they hang up .i have been calling for 2 day and get the same thing it says if i want to report my card lost or stolen to press a number and then it say the same thing and hangs up .so someone could have taken the card and there is no way to reach them
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