Direct Express complaint: stolen or never received

Complaint from jbella reported on 06 February 2022 about Direct Express

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My complaint:

on 020222 i called for replacement card they deactivated my card and sent a replacement for 2-day shipping. IT was supposed to arrive on 020422 either someone took it, or it never arrived. on the 4th i tryed to call the number on the back a lot of times just to get a recording saying they have a high volume of call to try again latter and they hang up .i have been calling for 2 day and get the same thing it says if i want to report my card lost or stolen to press a number and then it say the same thing and hangs up .so someone could have taken the card and there is no way to reach them

Suggested solution:

im trying to have them resend a new card again to my new mailing address they say they are available
24 7 but they are not, and it's messed up because someone could use my card because they don't answerer for 2 days now

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