Direct Express complaint: Refuse to give me my money

Name: Refuse to give me my money
Item: Direct Express
Author: Sean

Open 7 May 2021 323 views Payment Providers

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Filed 7 May 2021 by Sean

Direct Express locked my account about a week ago, I had hard times getting ahold of them at first but when I got ahold of them both times there treating me like I am someone else so they won’t unlock my card.

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Case details

Status: Open
Company: Direct Express
Filed: 7 May 2021
Desired resolution: Just unlock my card so I can pay for my rent and stop treating me like I am someone else and stop asking me for more proof when I already gave them proof I am who I said I am
Problem: Card locked despite proof of identity
About: benefits debit card
Dealing with it for: 7 days

Progress

Filed
Company notified
Company replied
Resolved

7 May 2021 Complaint filed and published
7 May 2021 Message from Bizzy: we notified Direct Express about this complaint.

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