Complaint: Refunddocumentation request

on 22 October 2020 about Direct Express in category Payment Providers

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My complaint:

filed a fraud complaint in July of 2020 to complain about my computer had been hacked with personal information and request my funds be placed back in my account at which they reversed all at once and then they took back over $355 and sent several letters saying that they had documentation that was provided by the merchants that I gave them promission to take funds out of the account. Also during that time I had requested a new Express Card. I no longer have an Direct Express account for my funds to be deposit. I only have 5 cent in the account to keep it open and I no longer have access to statements of my account for July, August, September and October of 2020.

0 0 vote
Justified complaint?

Suggested solution:

They can provide me with all documentations and replace refunds back in my account of the $355.

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James jefferies
James jefferies (@guest_2274)
27 days ago

Was robbed$ 2579.00 purchases made without my pin with my card from a person who had it physically i got it back was unable to check balance didnt have a phone it was robbed got new phone checked balance i had 75 dollars left. Had a heart attack…had 3000 down to what…lost my mind…been disputing asking for a statement so i could have person arrested waiting over 10 days no statement…their stating i have to file dispute cant file by nov 3 when i have no paperwork police wont work without the statement…im hurting bad with no money.. Dont know… Read more »