Direct Express complaint: Refund

I used western union to send my friend money they declined for my friend to receive money from western union. They sent me a text saying they would refund my money within 7 days. Well I had to deal with western union and direct Express. Every time I spoke to both of them I needed something else to proceed with my refund. Western Union said they sent the money to direct Express so I needed to have them refund me my money. In the end direct Express posted to my statement that they have credited my account. They never credited my money money back to me. They said it was on my statement that they credited the money back to me. They never did give me back my money. I want someone to check it out again because the money was never returned to me. I don’t care if it shows it was credited to my debit Express card. The money was not ever credited to me and I want my money back.