Complaint: Poor communication

on 12 May 2020 about Direct Express in category Payment Providers

New complaint
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My complaint:

Have had the card a couple years with no problem and now I can’t get my money off my card and over the last several days, I’ve been on hold for at least 2-3 hours each day with no human contact. A woman did answer today at 45 minutes and advised that an was on the card and a manager would have to take care of it. So 3 more hours on hold and no answer yet. Piss poor service. The worst I’ve ever seen.

0 0 votes
Justified complaint?

Suggested solution:

Fix the problem. I did nothing, and I can’t get my money or use my card.

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1 year ago - We have posted a tweet about your new complaint about Direct Express

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