Direct Express complaint: Poor communication
Filed 12 May 2020 by Deb56
Have had the card a couple years with no problem and now I can’t get my money off my card and over the last several days, I’ve been on hold for at least 2-3 hours each day with no human contact. A woman did answer today at 45 minutes and advised that an was on the card and a manager would have to take care of it. So 3 more hours on hold and no answer yet. Piss poor service. The worst I’ve ever seen.
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