Complaint: Lack of knowledge and Transparency

on 11 May 2020 about Direct Express in category Payment Providers

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My complaint:

I have been a customer of Direct Express for Approx 4 yrs. I receive my social security benefits monthly on this card. To be fair, all have been timely and I have had no previous issues. That is until the stimulus payments scheduled to arrive…have not arrived!!! There is a pre-recorded msg saying they know nothing about this issue!!! A little help, transparency and background knowledge would certainly be appreciated.

5 1 vote
Justified complaint?

Suggested solution:

Advise customers with current updates.

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1 year ago - We have posted a tweet about your new complaint about Direct Express

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