Direct Express complaint: People deserve better. The Govt robs enough money from the vulnerable

I am convinced that SSA found the worst possible debit card company on earth, on purpose!! Clearly our public servants believe they are above the people and answer to no one. They are tired of the people making complaints and refuse to fix a serious issue. They are entrusted to provide a secure and reliable means to protect benefits owed to the vulnerable citizens that their lives rely and depend on.

Instead they have extremely failed. Because of their incompetence they have risked the well being, health, mental and psychical ability to survive of every person entitled to their money. I gave up my amazing American Express debit card on the advice of a SSA rep to use US Direct Express card. She gave her word it was a secure and trusted card, Better than any card out there.

I found that to be a total lie the first time calling D.E. No matter what time you call you are parked in a Que for hours listening to that horrible music and Your call is important, stay on the line for the next available rep. And his advice to go to the web site. Just so your call be disconnected, or D.E. is experiencing a high traffic volume, try calling back at non peak times. Click! How could that be at 2:30 am? What is so hard to transfer a call just to hear a dial tone?

All that time wasted,and having to waste more time with no help or answers. A phone call turns into an all day event, its absurd. Unauthorized charges is a monthly problem for the last 4 years. Not just one but several charges. I can not replace my card every month, when every card has unauthorized charges, its insane. My panic attacks increase greatly viewing every statement and are now considered extremely severe. The result of high anxiety worrying if I will be disconnected, unable to understand heavy foreign accents or slang from blacks and spanish reps, being transferred, sarcastic, nasty, rude reps, complete bogus instructions, or just blatant lies, every dispute denied, no money to cover basic bills or no money for gas, repairs, birthdays, holidays, shoes, hair cut, dog food, vet care among dozens of others. I was never told of provisional money during dispute investigations or a dispute could take up to 120 days.

Depending on IF you even receive the papers, I have paid 20.00 up to 35.00 for cards and never once received any card in 7–10 days. More like 28 days and longer. I have come to accept I will never get any money back, ever. I am a lifetime victim of fraud, theft from Direct Express, Comerica, and their criminal reps and every low life hacker, but above all my SSA Govt that claims to be so concerned about reporting Fraud and the insane security features you have just to access my.ssa account that has a small amount of options available.

Change your address, phone,different card for direct deposit or an SSA statement. Or be blocked access if I havent logged into my account in 6 months. Unlike my D.E. account that I access every month to review my statement and download to provide for recertification benefits. Then all of a sudden I cant log into because my info is invalid Nov 2022.

Even after numerous Tech reps assure me Your good to go I still havent had access until july 15, 2023. I received an email from a Direct Express Advocate informed me my card was restricted and if I wanted access I was to call her immediately. Which I did for 2 days. Then I called D.E. after entering my last 4 numbers of my card I transferred to the Fraud Dept!?!?

Jen proceeded to inform me the dept was ed of my inquiry. Excuse me, what inquiry? The one I sent Comerica Bank and The US Dept of Treasury, you mean my complaint! So that warranted you to restrict access to my money? So I need to be VERIFIED again? Requiring my photo ID front and back to be emailed to them with several numbers in the subject. After being verified, usually taking up to 30 hours!! Jen was firm in advising me this was because I had suspicious charges and nothing to do with my inquiry.

Forgive me Jen if I dont believe you. 2 days later I had access but 170.00 disappeared. Reviewing my statements finally since Nov 2022 140.00 every month for 5 months unauthorized charges and a dozen smaller amounts. Which explains why Ive barely had enough to pay my bills and nothing left over to repair my car and the city towed it and I lost it. There are no close stores in my area and closest bus is 9 blocks away. I can not walk but a short distance before my knees buckle from pinched nerves. With so much money stolen I can not get another car. I can not do this anymore, its a constant battle and leaves me exhausted mentally and on my body.

The people deserve so much better, its one thing to deal with daily struggles, but this type of treatment is uncalled for and inhumane. Are only the elite given the opportunity to live happy, and the vulnerable denied their pursuit of happiness? What kind of world is that? Thank you.