Direct Express complaint: Unhelpful toward disabled client who needs assistance
Filed 9 Jul 2023 by Melissa
Client is hard of hearing and needs additional person present to assist him in hearing information asked over the phone as well as general technology. Despite adding supporting person to authorization to help earlier in the day, the person on the line was rude and unhelpful in supporting the client in activating his direct express card. The client is unable to understand the needs of activation without a support person.
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