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Direct Express complaint: NO CUSTOMER SERVICE AVAILABLE? Card stolen money spent cant get help!!

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Filed 7 Apr 2020 by WJB1978

My card was stolen, money was spent. I found out on the 4th when I went to pay rent. It was removed on the 3rd. I have tried for 4 days now to call…. no answer just placed on hold. So far today 3hours and 16 mintues. A replacement card was also requested on the 3rd not by me!!!! I need to know where this card is going. I meed this to be taken care of asap. I use the card the same way every month. $200 on rent and the rest on bills. Needless to say those didnt get taken care yet this month.

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