Direct Express complaint: my debit card was used without my permission and used bya thief a

you had me fax my information to you I did and you credited amount stolen I used it to pay Bill’s and I checked my balance thinking that scary and horifc incident was over, not receiving any correspondence thru mail or any other outlet from direct Express they and I checked my balance and you took back the credit and now I’m negative 477.00 and that didnt hel9 out all now I’m in the same place 2 months later they were going to do a reversal to take the negative balance off m5 card and now they havent done the reversal and told mevto0 check back if it was not completed nowvthey act and say they don’t know what I am talk7nt about yes they do they told me it would be done and they were sorry for my worry and stress over it and not to worry it would be reversed now the representative was rude and I will not be treated so disrespectful by your company it was error on direct express please help me