Direct Express complaint: I have been trying to get direct express for two days and all I get please hold all lines are busy. I can’t use my debit card and I would I?would like to why.

My complaint:

I can’t use my debit card and I have been trying to get direct express for since yesterday but us always busy .I hope you can help . They say to call if you have a problem. But it always busy. Yours truly, Maureen Reinold

Suggested solution:

By answering the phone.Instead of being busy 247. It says there open 247.so what is the problem.