Frad with in there call center. My Direct express card keeps being canceled. I am reassured that no one can call in and change my address without access to my cell phone where I have a pin they text me and I verify the pin number, but I now have been charged 7 times for fraudulent charges of new cards to be sent to other addresses. The assure me that they cancel the most recent card ,and a new one is sent to my correct address, reading back all the current correct information. They tell me I will receive my new card in 2 business days and I will be charged and they will make a note of what happened, and that they will dispute the charges for me. Not kidding or exaggerating this has happened 7 times. I am now negative in my account, and have no recent cards because they are sending them somewhere else. I’ve filed Identity theft, and will file a scam report and police report if this doesn’t get taken care of. My SSA benefits are on my direct express card.
Give me my card to my address and stop hacking my account.