Direct Express complaint: Direct ExpressComerica Bank

On 6292022 All my ID docs and bank card were stolen by an abuser
Between 712022 to 752022 It took many calls and 22 hours on hold get Direct Express to answer the phone.
I told them of the card and ID theft. They claimed they would cancel the stolen card and would send me a new card.
A Direct Express Fraud Department agent ‘verified’ me by sending a code to my email.
Agent said they would debit my account $18 for the new card and it would arrive in 2 days.
They had NO hesitation sending a new card to my mom’s address in another state.
The card arrived 4 days later.

On 782022 I called the Direct Express number to activate the new card – after over 5 hours on hold – my call was transferred to the Fraud Dept.
Direct Express Fraud Dept REFUSED activate the new card.
Direct express agent (and a supervisor) Demanded front and back copies of my driver license, birth certificate and social security card.