Direct Express complaint: DEACTIVATED MY CARD FOR FALSE ACCUSATION OF FRAUD SUSPICIOUS ACCOUNT ACTIVITY

Many occasions while accessing my DX account tools through phone app I have seen option tool for Transfer Money. No idea how this works. Mid May, 2024 out of innocent curiosity and weighing the idea of possibly making things easier for me by simply being able to do Money Transfer from my phone at home. Save me time and fuel expense of driving into town every month to use ATM at US Bank for Cash Withdraw to pay my rent? So, I was trying to check this out. Attempted to use the app tool option steps to find out what it is how it works? Didn’t get very far, made telephone call to Customer Service and spoke to agent. He instructed me to send an email to [email protected] include ACH in Subject line. Then write my inquiry explaining my interest in Transfer Money option. Include My Name and account information, as well as the information for Name and Bank Account information relating to where money would be transfered into. I did not have anything more than the name of bank (same location where I use ATM but have no account there) the bank location, and name of person for the account which would transfer money into. IF, THIS OPTION WERE DECIDED TO FOLLOW THROUGH WITH? I was informed, this would require copy of the recent bank statement with all the account name and numbers necessary to be verified.
I had not even discussed this yet with my daughter and her husband, who own the place I live and rent from them. They were not keen on giving out their bank account information to Direct Express due to all the bad publicity involving lawsuits against. So, I did not pursue with this any farther. Did not realize I was obligated to complete the process and provide anything more to Direct Express. I would have contacted them again, if wanted to follow through with the OPTION? NO MONEY WAS EVER TRANSFERRED FROM MY CARD NO FRAUD ACTIVITY NOR INTENT OF ANY TYPE OF SUCH ACTIONS INVOLVED WHATSOEVER. I WAS ONLY CURIOUS AND THINKING OPTION MAY MAKE THINGS EASIER FOR ME?
JUNE 13, 2024 I SUDDENLY STARTED HAVING DIFFICULTY WITH NONE OF MY ATTEMPTED TRANSACTIONS TO MAKE ANY PURCHASES WERE WORKING? ONLY SHOWING MSG UNABLE TO VERIFY PAYMENT STATUS? I BELIEVED IT WAS DUE TO MERCHANTS SYSTEMS ISSUES. NEVER EVEN CROSSED MY MIND OR HAD ANY REASON TO BE CONCERNED WITH DIRECT EXPRESS SHUT DOWN MY DEBIT CARD! NO ACCESS TO ANY OF MY MONEY.
JUNE 20, 2024 WENT TO SAME US BANK ATM IN TOWN AS ALWAYS USE TO MAKE CASH WITHDRAW? 3 X ATTEMPTED THINKING THERE MUST BE GLITCH IN ATM SYSTEM KEPT RECEIVING MESSAGE ON SCREEN CARD IS INVALID DO NOT HAVE ANY OTHER MONEY EXCEPT THE $343 BALANCE ON MY CARD. UNABLE TO BUY GAS FOR MY CAR TO GET HOME UNABLE TO PAY FOR MY POWER AT HOME. DROVE HOME ON FUMES. HAD TO BORROW A PHONE TO CALL DIRECT EXPRESS. AGENT COULD NOT TELL ME ANYTHING EXCEPT TO SEND AN EMAIL TO [email protected] with pictures of my photo id, full name and case he provided. I did this. Received email reply from FRAUD MANAGEMENT TEAM INSTRUCTING ME TO COMPLETE PROCESS FOR TRANSFER MONEY OPTION. TO PROVIDE ALL NAMES, ALL THE BANK ACCOUNT INFORMATION AND CURRENT BANK STATEMENT, ACCOUNT NUMBERS, ROUTING NUMBERS, ETC… THEN INFORMED ME WILL TAKE 3-5 BUSINESS DAYS TO REVIEW BEFORE MAKING DECISION IF VERIFIED.
THEY HAVE ALREADY BLOCKED ME FROM MY MONEY $343 BALANCE ON MY CARD FOR AT LEAST 8 DAYS NOW. THIS IS FRIDAY JUNE 21. SAT SUN ARE NOT BUSINESS DAYS. THIS IS NOT OK! THEY HAVE CAUSED ME EXTREME STRESS ANXIETY ATTACKS, AND LEFT ME TO SURVIVE WITHOUT A DIME IN MY POCKET PUT ME IN A HORRIBLE SITUATION. FOR WHAT? I ATTEST, THERE HAS BEEN NOTHING FRAUDULENT OR ANY INTENT OF FRAUD ACTIVITY WITH MY BANK CARD! I MADE A SIMPLE INQUIRY FOR AN POSSIBILE OPTION FOR FUTURE? NOT MADE ANY OBLIGATION TO GO THROUGH WITH THIS.