Direct Express complaint: Card frozen

Name: Card frozen
Item: Direct Express
Author: Brenda

Open 4 Jan 2022 177 views Payment Providers

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Filed 4 Jan 2022 by Brenda

My card becomes frozen every month from using it for purchases I do regularly and I ask them to note this in my account and still every month this happens and then it takes me a total of 48 hours on the phone to get it fixed.

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Case details

Status: Open
Company: Direct Express
Filed: 4 Jan 2022
Desired resolution: It takes two key strikes they never do it the automatic system hangs up on me all day and night
Problem: Card frozen every month after purchases
About: prepaid debit card

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Company notified
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4 Jan 2022 Complaint filed and published
4 Jan 2022 Message from Bizzy: we notified Direct Express about this complaint.

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