Direct Express complaint: Can’t remove ground suspension from 09072021! Deferent representative give me new direction and nobody whant to transfer my call to supervisor and refused give me them ID or names after t1 representative ask me to fax my picture ID,2-d ask SS sen

After 09072021 they stop my card for suspicious activity.Representative 1 ask me to fax my ID to remove Froude suspension,I fax on09152021.When I call back representative2 ask me to fax my SS card,I fax on09172021,When I call back they sad don’t resive yet my SS copy ,I fax ,if nobody ask me 6 ps.ID plus SS card.Till now my card not working.Evryvtime new representative saying something new and refused transfer to supervisor and give nams or them UD! I am desabilaty person,resive in this card my SSI deposits .! This only maney u have but because they stop card whithout telling me I don’t have access to my maney in card from 090721.I can’t pay my rent,travel or even more Maney for faxing from Staples.Service trrsbel biocide each call take me 1 hower to answer; pleace help me to resolve this problem because if they dont remove suspension from my Mastercard I going to call Sousal Security Administration to stop my Bank activetys whith Direct Express.Beside my card going to be expser on 09302021 and till now I don’t resive my new card,but they say they mail me new card on August 022021. When I resive a new card if allrady left 12 days?; They play whith me like I not person whith desabilaty like I am a cloun.Costomer service mostly speak very low English,long time whait time,each new representative give you completely different instruction and don’t transfer to supervisor ,don’t give them nams and them ID; This look like a Froude from Mastercard Direct Express,after I them client whas from 2011